Our Furry Fido Brush Out Service includes a full brush/comb out (because that’s legit the only way to get out excess hair/knots), and a nail trim.
Dog, Parent, Guardian, Guest, Spectator and Boarding RELEASE OF LIABILITY AGREEMENT
Kathy Santo Dog Training will endeavor to create as safe an environment as possible for the training of my dog and will offer only sound, safe, and responsible training and training instructions. However, to the extent that Kathy Santo Dog Training is insured for any unintentional or negligent errors, omissions, or incorrect assertions, Kathy Santo Dog Training will be responsible for any such acts or omissions, but only to the extent of such insurance. I have been told by Kathy Santo Dog Training and understand the inherent risks of owning a dog, including but not limited to the risk of dog bites to myself or others, and consequently I am and will remain responsible for the actions of my dog at all times, and I hereby agree to indemnify and hold harmless Kathy Santo dog Training of any and all claims of injury, expense, costs, or damages caused by my dog. I understand that the recommendation of any other product or service is not a guarantee of my satisfaction with that product or service. I hereby agree to abide by the rules and policies of Kathy Santo Dog Training's training classes as set forth in this contract. I understand that attendance of dog training classes is not without risk to myself, members of my family, guests who may attend, or to my dog. In consideration of, and as inducement to the acceptance of my application for training membership in this training class, I hereby agree to indemnify and hold harmless Kathy Santo Dog Training, its officers, directors, instructors, agents, employees and/or representatives of any and all claims, or claims by any member of my family, or accompanying guests of mine of injury, expense, costs or damages to myself, my dog or any handler sponsored by me both in class and out of class. In addition, I agree that I will defend and indemnify Kathy Santo Dog Training for any injury, expense, costs or damages to any dog handlers or dogs, whether sponsored by me or not, or to third parties arising out of my own actions or the actions of my dog. I have read the above-stated provisions, and agree to accept those responsibilities. Class Fees are Non-Refundable and Non-Transferrable.
It is understood and agreed that this Agreement is made and received in full and complete settlement and satisfaction the causes of action, claims, and demands mentioned herein; that this Release contains the entire Agreement between the parties; and that the terms of this Agreement are contractual and not merely a recital. Furthermore, this Release shall be binding upon the undersigned, and his respective heirs, executors, administrators, personal representatives, successors, and assigns. This Release shall be subject to and governed by the laws located in the State of the Releasee.
In order to attend any of our programs (entering our facility), your puppy or dog must be healthy, and not showing any signs of illness. You must provide current Vaccination records that not have expired. Up-to-date vaccination records must be submitted to us from both New Students & Current Students in order to remain eligible for any Kathy Santo Dog Training service. Please upload your vaccination records in your student portal for Rabies, Distemper, and Bordetella.
If you suspect your puppy or dog is sick, unfortunately, we can not permit them access to the Facility. If your puppy or dog becomes ill during our care, our policy is to contact you immediately, and either bring it to the local vet or veterinary ER or, upon request, care for the dog to the best of our ability while you’re on the way to us. In the case of a dog who may be contagious, we will use a quarantine room for isolation purposes.
No refunds can be provided for unused sessions. You may transfer your sessions to any sibling dog, relative, or friend's dog.
Package Refund Policy
Online Training Programs and Group Class Packages are non-refundable. If you need assistance, please email:email@example.com
PlayCare 'Actively Training' Policy
To remain eligible for Kathy Santo Dog Training's PlayCare program, you and your dog must have attended group classes, a 1-1 private lesson, or alternatively, your dog needs to receive training in our FastTrack program within the last 14 days. This policy is for the safety of your dog and the other dogs to ensure all PlayCare dogs can safely socialize with the other dogs in the Program.
Martingale Collar Policy
ALL PlayCare dogs are required to be wearing a martingale collar when they’re in our facility or in our care. If you do not have a Martingale Collar, we can sell you one which you can use for all future visits. We sell them at the school for $15. Let us know if you’d like us to set your dog up with one and we’re happy to do it.
If you’d rather provide your own martingale collar, please make sure it’s ON your dog as you come in for PlayCare. This includes dogs who wear prong collars or harnesses, because for safety reasons, we don’t let any dog wear those while in a crate, an exercise pen, or while in play groups.
Any dog not wearing a martingale collar will be fitted for one, and your account will be charged $15.00.